Last Updated: October 2026

Clear, Fair and Transparent Refund Terms

ThatWare AI is committed to providing clear and predictable billing practices.

This Refund Policy explains when payments made for ThatWare AI, powered by ThatWare LLP, may be eligible for a refund, how cancellations differ from refunds, and how refund requests are reviewed.

Our objective is simple:

No hidden conditions. No unclear billing. No artificial promises.

1. Scope of This Policy

This Refund Policy applies to payments made directly for ThatWare AI products and services, including:

Boost Plan
Hyper-Intelligence Plan
Bespoke Enterprise plans
Paid add-ons
Additional website allowances
Paid platform upgrades
Other paid ThatWare AI functionality where this Policy is expressly incorporated

The Freemium Plan does not involve a subscription fee and therefore does not require a refund.

2. Standard Paid Plans

ThatWare AI currently offers standard paid plans such as:

Boost

Designed for businesses that require:

Up to 2 websites
ai.txt
llms.txt

Hyper-Intelligence

Designed for businesses that require:

Up to 3 websites
ai.txt
llms.txt
ai-manifesto.json
vector-feed.xml
semantic-sitemap.xml

Current pricing and inclusions displayed at checkout take precedence over examples shown in this Policy.

3. Seven-Day Refund Window for Unused Plans

Recommended commercial rule

You may request a full refund within 7 calendar days of the original purchase if the paid plan has not been materially used.

A plan will generally be considered unused when:

No paid AI asset has been generated
No generated paid asset has been downloaded or deployed
No substantial paid website analysis has been completed
No paid report has been exported
No additional paid website capacity has been consumed
No material paid platform functionality has been used

If these conditions are satisfied, the payment may be eligible for a full refund.

Why this matters

This gives customers a reasonable opportunity to correct an accidental or unsuitable purchase while protecting the platform from refunds after digital services and computational resources have already been consumed.

4. When a Standard Subscription Becomes Non-Refundable

Because ThatWare AI provides digital services and may generate personalized assets immediately, payments generally become non-refundable once substantial paid functionality has been used.

Examples include:

AI Asset Generation

If you generate paid-plan assets such as:

llms.txt
ai-manifesto.json
vector-feed.xml
semantic-sitemap.xml

the relevant subscription may no longer qualify for the standard unused-plan refund.

Paid Analysis

A refund may no longer be available once substantial paid analysis, scoring, reporting, or processing has been completed.

Downloads or Deployment

Downloading, exporting, publishing, or deploying paid generated assets constitutes use of the service.

Website Allowance Usage

Adding and processing websites against your paid plan allowance may constitute material use.

5. Refunds for Duplicate Charges

If you are accidentally charged more than once for the same transaction, contact us.

After verification, duplicate charges will be refunded.

Please provide:

Account email
Order ID
Transaction or payment ID
Amount charged
Date of payment
Details of the duplicate transaction

6. Incorrect Billing

If ThatWare AI charges you an amount different from the amount displayed and confirmed at checkout due to a billing error, contact us promptly.

If verified, we may:

Correct the transaction
Refund the excess amount
Reverse an incorrect charge
Apply another appropriate billing adjustment

7. Unauthorized Transactions

If you believe a payment was made without your authorization, notify:

Your payment provider or financial institution, and
ThatWare AI support

as soon as possible.

We may request reasonable information to investigate the transaction.

Unauthorized-payment disputes may also be subject to the rules and processes of the applicable bank, card network, Razorpay, or other payment provider.

8. Technical Failure

You may request a review when a verified technical problem prevents you from accessing a paid feature that forms a material part of your subscription.

Before a refund is considered, our support team may attempt to:

Diagnose the problem
Restore functionality
Reprocess the affected operation
Correct an account issue
Provide an alternative technical solution

A temporary interruption that is resolved within a reasonable period does not automatically qualify for a refund.

If ThatWare AI cannot provide the material paid functionality because of a persistent platform-side failure, we may issue:

A full refund
A partial refund
Account credit
An extension of service

depending on the circumstances and applicable law.

9. AI Results Are Not Grounds for Refunds

ThatWare AI helps improve technical readiness, machine readability, entity clarity, semantic structure, and AI visibility measurement.

However, external platforms independently determine whether they:

Crawl a website
Retrieve content
Cite a source
Mention a brand
Recommend a business
Rank a page
Display a generated answer

A refund will therefore not normally be issued simply because:

An AI platform did not cite your website
Your brand was not mentioned
A ranking did not improve
Traffic did not increase
A particular LLM did not recognize a generated file
An AI-readiness score changed
A competitor remained more visible

Core Principle

ThatWare AI provides infrastructure, analysis, and readiness tools. It does not sell guaranteed rankings, citations, mentions, or recommendations.

10. Changes in Scores or Reports

AVM, VEM, GEO Readiness, Entity Score, and other platform metrics may change over time.

Changes may result from:

Website updates
New data
Methodology improvements
Platform updates
Changes in external AI systems
Changes in search environments

A change in a score, methodology, or report does not by itself create refund eligibility.

11. Cancellation Is Different From a Refund

Canceling a subscription and requesting a refund are separate actions.

Cancellation

Stops future renewals where recurring billing applies.

Refund

Returns all or part of a payment that has already been processed.

Canceling your subscription does not automatically refund previous payments.

12. End-of-Period Cancellation

Where a subscription is recurring, canceling it will normally stop the next renewal.

Unless otherwise stated, you may continue using the paid plan until the end of the period already purchased.

ThatWare’s technical research similarly recommends that end-of-period cancellation preserve paid access until expiry and that refunds be recorded separately from cancellation. Thatware

13. No Automatic Deletion After Cancellation

Cancelling a subscription does not necessarily result in immediate deletion of:

Reports
Generated assets
Website configurations
Account information
Billing records

Data handling after cancellation is governed by the ThatWare AI Privacy Policy and applicable retention requirements.

14. Subscription Renewals

Where recurring billing is enabled and clearly disclosed, payments already processed for a renewal are generally subject to the same refund rules as the original subscription.

Recommended rule

A renewal charge may be reviewed for refund when:

The request is submitted within 7 calendar days of renewal, and
The renewed subscription has not been materially used during the renewed period

If substantial paid functionality has already been consumed, the renewed payment may be non-refundable.

15. Plan Upgrades

When upgrading from one plan to another, any:

Proration
Credits
Additional charges
Effective dates

should be shown before the upgrade is confirmed.

Refund eligibility for an upgrade depends on whether the upgraded features have already been materially used.

16. Plan Downgrades

Downgrading a plan generally affects future subscription periods.

A downgrade does not normally create a refund for unused time in an existing paid billing period unless:

The platform expressly offers proration, or
Applicable law requires otherwise

Users should retain their existing paid entitlements until the current billing period expires unless otherwise stated.

17. Freemium Plan

The Freemium Plan is provided at USD 0.

Because no subscription fee is charged:

There is no subscription payment to refund
Users may stop using the Freemium Plan at any time
Account and data deletion are governed separately by the Privacy Policy and platform account controls

18. Bespoke Enterprise Plans

Bespoke Enterprise engagements may include:

Custom website allowances
Technical implementation
Custom asset development
Enterprise onboarding
Consulting
Integrations
Custom architecture
Dedicated support

Refunds for Bespoke Enterprise services are governed primarily by the applicable:

Proposal
Order form
Statement of work
Enterprise agreement

If those documents contain different refund terms, the specific written agreement will control.

This is consistent with ThatWare’s existing service model, where refunds can depend on the relevant project contract. Thatware

19. Custom Work and Implementation Fees

Unless otherwise agreed in writing, fees associated with completed custom work may be non-refundable once work has begun.

This can include:

Technical implementation
Custom integrations
Custom development
Manual configuration
Consulting
Research
Bespoke asset preparation

Any non-refundable amount should be clearly identified before the work begins.

20. Account Credit

In some cases, we may offer platform credit instead of a cash refund.

Credit may be appropriate for:

Short-term service disruptions
Minor billing issues
Platform interruptions
Goodwill adjustments

Account credits are discretionary unless otherwise required by law or contract.

Any expiry or usage restrictions should be communicated when the credit is issued.

21. Partial Refunds

Partial refunds may be considered where appropriate, including:

A verified partial service failure
Incorrect billing
A custom agreement
A legally required adjustment

Partial refunds are not automatically available for unused time after voluntary cancellation.

22. Taxes

Refund treatment for applicable taxes may depend on:

Local tax rules
Invoice status
Payment-provider processing
Jurisdiction
Applicable law

Where legally permitted, refundable taxes associated with an approved transaction will be handled together with the refund.

23. Currency Conversion and Bank Charges

Payments may involve:

Currency conversion
Bank fees
Foreign exchange charges
Card-network charges
Payment-provider charges

ThatWare AI generally cannot control fees imposed independently by banks, card providers, or financial institutions.

The amount credited to your account may therefore differ from the original payment where external currency conversion or banking charges apply.

24. Promotional Discounts

Refunds for purchases made using:

Coupons
Promotional offers
Discount codes
Special pricing

will generally be based on the actual amount paid, not the standard undiscounted price.

Promotional value itself is not refundable as cash.

25. Chargebacks

We encourage customers to contact ThatWare AI before initiating a payment dispute so we can attempt to resolve legitimate billing concerns.

Fraudulent or abusive chargebacks may result in:

Account restrictions
Suspension
Termination
Recovery of unpaid amounts where legally permitted

Nothing in this section limits legitimate rights to dispute unauthorized or incorrect charges.

26. How to Request a Refund

To request a refund, contact ThatWare AI with:

Your full name
Account email
Plan name
Order ID
Payment ID
Transaction date
Reason for the request
Relevant screenshots or supporting information, if applicable

Recommended refund email

billing@thatware.ai

or another dedicated billing address approved before launch.

Until then, the existing ThatWare contact channel is publicly listed as info@thatware.co. Thatware

27. Refund Review

Submitting a request does not automatically guarantee approval.

We may review:

Purchase date
Subscription type
Platform usage
Assets generated
Downloads
Website processing activity
Account history
Billing records
Technical issues
Applicable contractual terms
Applicable law

We may request additional information where reasonably necessary.

28. Processing Approved Refunds

Once a refund is approved, it will generally be returned through the original payment method where possible.

Actual processing and posting times can depend on:

Razorpay
Card networks
Banks
Payment methods
Jurisdiction

Users should not be promised a specific bank posting time unless it has been confirmed with the production payment provider.

29. Refund Abuse

ThatWare AI may refuse refund requests where there is reasonable evidence of abuse, including:

Repeatedly purchasing and refunding after generating assets
Creating multiple accounts to exploit refund eligibility
Downloading paid outputs before requesting an unused-plan refund
Fraudulent payment disputes
Circumvention of subscription limitations

This does not limit statutory consumer rights.

30. Statutory Rights

Nothing in this Refund Policy removes rights that cannot lawfully be waived.

Where consumer-protection or other applicable laws provide greater refund, cancellation, or cooling-off rights, those legal requirements will apply.

31. Changes to This Policy

We may update this Refund Policy as:

Products change
Subscription structures change
Payment systems change
Applicable laws change
New functionality is introduced

The Last Updated date will identify the latest version.

Material changes affecting active subscribers will be communicated where required.

32. Contact

For billing or refund enquiries:

ThatWare AI
Powered by ThatWare LLP

Recommended: billing@thatware.ai

Existing ThatWare contact: info@thatware.co

For legal questions relating to this Policy:

Recommended: legal@thatware.ai